FAQ Center > After Download

I cannot get my template, the download does not work! What now?

If you’re a paid subscriber and have enough credit in your account, you will see a Credit Info box on the right side of each product page, including:

  • Your credit number
  • Credit after the download number
  • Download link

Once you click on the download link, your template will be downloaded to your download folder in seconds.

If you still cannot see your template:

1. It might be on its way: Normally, it takes a few seconds to download a template. But depending on the size of the file or your connection, sometimes it may take longer.

2. It might have dropped into another folder: The template will go to your download folder, which might be the default Download folder, you maybe you’ve defined any other place on your computer for your downloads. So, please check it again where your downloads are going.

3. Make sure you have an active subscription: If you do not have an active subscription, you’ll not be able to download the full versions of our templates. So, please be sure that your subscription is active to download a product from our portfolio.

If you’re a new subscriber, please be sure that your payment is accepted and your membership become active. If you’re a recurring customer, then please be sure that your monthly payment is completed. Otherwise your subscription will turn passive.

4.  Contact us: If you’re still having problem, then reach us at contact@someka.net and our team will help you as soon as possible.

In summary, what to do if you do not get your file after a purchase from Someka?

  • Be sure to wait up to a minute
  • Check your download place on your computer
  • Be sure you’ve an active subscription
  • Get in touch with Someka team

Please note that: We do not process the payments on our website. All transactions go through big and trustworthy companies like Stripe, PayPal, Paddle, FastSpring, Gumroad and your local bank of which you use the credit card. That’s why we don’t have any control for the payment process. Most of the time, payments go through without any problems but in case you experience any issues, you should contact the relevant service provider according to your payment method.

Thanks for your understanding.

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