SOMEKA TECHNICAL SUPPORT SERVICE
Exclusive product support from our developers!
- One-time payment
- Limited for one month
- Valid for one Someka product
- Monthly subscription
- No time limit during the subscription
- Valid for all Someka products
Frequently Asked Questions
No, it’s not a separate product. Technical Support is an additional service to our products. When you buy a product from Someka and need technical assistance from our developers, this technical support will give you access to our development team.
This service includes technical troubleshooting and basic personalization in ready-to-use templates. If you need assistance to remove the logo, change the currency, modify the colors, add new tabs, remove the password, or make a similar change on the product purchased, then our developers will be assisting you.
This service does not include template customizations, modifications on the calculation background and template structure, projects from scratch, editing your existing files , or issues with 3rd party software.
Our technical support service aims to provide more value to our users at an affordable price.
Our templates are designed to make your life easier, and we want our customers to take the maximum output from our services. We try our best to make our products flexible and easy to use, but you may still need some help to get more from our products. Here’s where our developers will assist you.
Technical Support service will provide you access to our team in a maximum of one business day after submitting any request.
The one-time payment technical support package gives you support service for only one product. If you need technical support for more than one product, we recommend you subscribe monthly to get limitless access for all your products purchased from Someka.
Our team handles support requests only in English.
Our templates are designed as flexible as possible. But if you still need assistance to personalize the template for your particular needs, then our developers will be at your service. These may include adjusting the settings, helping with printing, removing the logo, changing the colors, etc.
But please note that template customizations, modifications on the calculation background and template structure, projects from scratch, issues with 3rd party software are not included in this technical support coverage.
If you need something different than our templates, then please visit our Custom Services page to select the most suitable package for your needs.
If you have further questions, please feel free to contact us anytime!