Call Center KPI Dashboard Google Sheets Template

Do you struggle to manage your call center and customer service teams or telesales? Then, our Call Center KPI Dashboard Google Sheets Template is here to help your business. Managing a call center without the use of third-party apps has never been easier!

Above all, this Call Center Google Sheets Template includes a variety of measurements and data constructions, such as performance indicators, a chart displaying trends and target comparisons, and so on.

To clarify, the Contact Center KPI, allows you to see everything in one simple template. When you successfully enter your data into the template, it will display the appropriate metrics, allowing you to determine what you can do for your team. This template may also serve as a reference for your OKR (Objectives and Key Results) tracker in call center business.

What are the benefits of using the Call Center KPI Google Sheets Template?

1. Integrating your team’s data into a single centralized dashboard
2. Consistently obtaining analytical data
3. Determine your team’s strengths and weaknesses

Benefits of Call Center KPI Reporting Template

1- Measuring Call Center Performance

Firstly, you can add the metrics that you want to see on your dashboard. Also, these metrics could include average hold time, abandonment rate, cost per call, and so on.

2- Customer Satisfaction Surveys

Secondly, you can include as many customer satisfaction criteria as you want to better understand your customers’ needs and desires. You can also learn how to improve your team’s performance so that they can meet their goals.

3- KPI Charts and Cumulative Calculations

Thirdly, Cumulative calculations assist you in understanding precise statistics in order to set your goals and plan for the future of your business. KPI trends and charts compile all of the information you need for your call center business and display it on a single clear dashboard page.

4- Establish your KPI Goals and compare them with KPI Actuals

Lastly, you can examine the peak and low points of your business. Also, you can show your team clear goals by setting monthly and yearly targets. Sniper problem-solving can also help your team become more efficient.

Sections of Call Center KPI Metrics Template

Basically, the template is divided into two sections: inputs and outputs. So, the current year actual, current year targets, and previous year actual are the inputs. The monthly dashboard and the trends and charts section are examples of outputs.

1. Navigation With a single click, the menu guides you to the sheets you require.

2. Metrics sheets enable you to enter criteria and information about your company and call center agent performance. Besides, you can compute them in seconds, percentages, or the currency of your choice.

3. Current Year Actual and Target + Previous Year Actual: You add the results for each month in this sheet, and then the Call Center KPI Dashboard Google Sheets Template calculates the current year actual cumulative, current year target cumulative, and previous year actual cumulative.

4. The Monthly Analysis sheet collects all the information you entered and displays every aspect of your business; you can also compare the months!

5. The KPI Analysis tab performs all calculations for each KPI you enter and integrates the data for the year month by month.

Meanwhile, all you need is an internet connection and a Google account to get started. And everything will be in sync!

Call Center KPI Dashboard Google Sheets Template Features Summary:

• Customer care center KPI tool in Google Sheets
• Including a specific unit for each KPI
• Monitoring the performance of each metric over time
• Ready to Print template
• Informational notes included
• No installation is needed, ready to use
• Works on any operating system
• Suitable for any device including mobile, tablet, desktop